If you are having problems playing audio or video content,
please check one of the following:

No Audio
Audio but no video
'I've upgraded my Windows Media Player, but the Broadcast Manager keeps telling me to upgrade'
Player attempts to play, but does not connect
Software / Hardware Checklists
Other Problems

No Audio?

If you cannot hear any audio:
  1. Check to make sure that you can hear other audio content on your computer (such as the system startup sounds)
  2. Check to see that the volume slider is set to a position so that you should be able to hear it
  3. Check that your speakers are powered on and turned up
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Audio but no Video?

  1. Channel 1 : Ladbrokes Internet Radio is audio only
  2. If you have selected an alternative channel and are able to hear a commentators voice, your internet connection may not be fast enough. Please see Software / Hardware Checklists
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'I've upgraded my Windows Media Player, but the Broadcast Manager keeps telling me I need to upgrade'

This problem can occur if your browsers list of plug-ins has not been refreshed since you installed the upgrade. To resolve this problem:
  1. Close the Broadcast Manager and your browser.
  2. Relaunch your browser, return to the Ladbrokes Web Site and re-open the Broadcast Manager.
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Does the player attempt to play the content?

When connecting to video, the player will animate a "Microsoft Windows Media" logo. If it fails to connect, it will stop animating. This could be because :

  1. The channel you select is not currently broadcasting.
    If this is the case, after a short space of time a graphic will appear saying 'This channel is not currently broadcasting'
  2. You could have a network problem.
    Either you are behind a Proxy Server / Firewall or you have a local networking problem. To resolve this, speak to your network administrator about the Firewall settings you should be using. If they are unsure, tell them that you should be able to receive the content via HTTP and ask them to check your system settings. If you can browse the web, it is likely that your player can play the content and this would suggest that there is a different problem.
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Software / Hardware Checklists

Version / OS System Requirements
WMP6.4 / Windows 98

Recommended
Pentium or AMD Athlon 266 MHz processor or faster.
64 MB RAM.
16-bit sound card.
24-bit true color video card.
56-Kbps modem (optional for local playback).
ActiveSync 3.0 (required only if you are using a portable device).
Operating system for Pocket PCs and Palm-size PCs: Windows CE 2.11.

 
WMP6.4 / Windows NT4 (x86)

Minimum
Pentium 90 MHz processor.
16 MB RAM.
16-color display card.
16-bit sound card.
28.8-Kbps modem (optional for local playback).
Windows 95 (audio, illustrated audio, and some video).

Recommended
Pentium 120 MHz processor or faster
32 MB or more of RAM
256-color display card or better
28.8-Kbps or faster modem or Ethernet card
Windows 95, Windows 98, Windows NT® Server or Workstation 4.0 with Service Pack 3 (audio, illustrated audio, and video)

 
WMP6.3 / Macintosh

Minimum
System 7.6.1 or later
PowerPC Macintosh 601 processor or faster
Open Transport 1.1.2 or later §
QuickTime 3.0.2 or later
32 MB or more of RAM with 10 MB free for Windows Media Player
15 MB of free hard disk space
256-color display card or better

Note The minimum requirements are for playing audio and video with a low frame rate (less than four frames per second). To play video files with a higher frame rate, please use the recommended system requirements.

Recommended
Mac OS 8 or later
PowerPC Macintosh 180 MHz 603e processor or faster
16-bit color display

Note Microsoft strongly recommends upgrading to Mac OS 8 or later due to improvements in Open Transport. Microsoft also strongly recommends upgrading to Internet Explorer 5.

 
WMP6.3 / Solaris

Minimum
Solaris 2.5.1 or later (English or Western European character sets and operating systems only).
Sun4m 110 MHz processor or faster.
32 MB RAM.
8-bit display or higher (24-bit or higher recommended.
Sound card and speakers or headphones.
Microsoft Internet Explorer 4 or later, or Netscape Navigator 4.04 or later.

 
WMP 7 /
Windows 2000, 98, ME

Minimum
Microsoft Windows® 98, Windows 98 Second Edition, Windows 2000, or Windows Millennium Edition.
Pentium 166 megahertz (MHz) processor.
32 MB RAM.
28.8-kilobits per second (Kbps) modem.
16-bit sound card.
256-color video card.

Recommended
Windows 98, Windows 98 Second Edition, Windows 2000, or Windows Millennium Edition.
Pentium or AMD Athlon K6 266 MHz processor or faster.
64 MB RAM.
56-Kbps modem.
24-bit true color video card.

 
WMP 7 /
Macintosh (Beta)

Minimum
Apple Mac OS 8.5 or later (Mac OS 8.6 or later recommended)
PowerPC 603e 180 MHz or higher processor
32 megabytes (MB) or higher of RAM with 15 MB assigned to the Player
Virtual Memory turned on
10 MB of free hard disk space
Monitor color depth of 256 colors (Millions of colors recommended)
Microsoft Internet Explorer 4.0.1 or later (Microsoft Internet Explorer 5 or later recommended), Netscape Navigator 4.0 or later, or Netscape Communicator 4.0 or later

 
WMP for
Palm PC

Palm-size PC Minimum
Microsoft Windows CE 2.11.

Desktop Computer Minimum
Microsoft Windows 98 SE, Microsoft Windows NT 4 Service Pack 5 or later, or Microsoft Windows 2000 Professional or later.
133 megahertz (MHz) Pentium processor or equivalent.
ActiveSync 3.1 or later Recommended.
266 MHz Pentium II processor or equivalent.

 
WMP for
Pocket PC

Pocket PCMinimum specification.
Microsoft Windows CE 2.11.

Desktop Computer minimum specification.
Microsoft Windows 98 SE, Microsoft Windows NT 4 Service Pack 5 or later, or Microsoft Windows 2000 Professional or later.
133 megahertz (MHz) Pentium processor or equivalent.
ActiveSync 3.1 or later Recommended.
266 MHz Pentium II processor or equivalent.

 

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Other Problems
If you have any other problems, please contact your System Administrator. If they are unavailable, please email Ladbrokes Webcast Support with a detailed description of your problem.

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