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Responsible
Gambling |
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Responsible and Fair Gambling
Gambling is an exciting adult leisure pursuit and, at
Ladbrokes, we want our customers to enjoy betting and
gaming with us. We are committed to providing our customers
with an efficient, secure, fair and socially responsible
service. We therefore have in place a number of measures
that we believe both assist and reassure customers:
All
transactions with Ladbrokes are covered by our general
terms and conditions as well as product specific 'rules'.
Access to these can be gained .
If you would prefer a printed version, please contact
or call
(from UK) or (from outside UK).
We cannot open accounts, or process bets or financial transactions, for individuals residing in Germany, Italy, Turkey or the USA.
We accept only horse racing, greyhound racing, casino and poker bets, and not lotto, Balls, or other games bets, from individuals residing in Holland.
We do not take any bets from residents of Hong Kong whilst they are in Hong Kong. However, Hong Kong residents can have an account and deposit money whilst in Hong Kong for use when outwith the territory.
If you
are unhappy with any aspect of our service, please contact
Customer Services. To help deal as quickly as possible
with issues, we have specialist teams to deal with sports
betting, poker and casino matters.
- Sports Betting
-
or call 0800 731 41 71 (from UK) or 00 44 208 429
7971 (from outside UK)
- Poker
-
or call 0800 032 1133 (from UK) or 00 350 43003
(from outside UK)
- Casino
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or call 0800 032 1133 (from UK) or 00 350 43003
(from outside UK)
- Games
-
or call 0800 032 1133 (from UK) or 00 350 43003
(from outside UK)
Ladbrokes is registered with the Independent Betting
Arbitration Service (IBAS) and customers are able
to use this service in the event that a betting
dispute cannot be satisfactorily resolved. Further
information on the IBAS service can be obtained
through the or by calling .
Security:
Data screening - Ladbrokes is committed to providing customers with a secure environment in which to place their bets. Therefore, as part of our security procedures we do, from time to time, screen the data supplied to us by our customers. The purpose of the screening is to protect both our customers and us against identity fraud and is carried out in strict accordance with Data Protection Act guidelines.
Keeping yourself secure - It is important that you keep your account ID and password secure and never divulge these to a third party. To help, we have clarified below the information Ladbrokes will and won’t ask you for:
What we do:
- Ladbrokes ONLY ask you to enter your account number ID and PIN/Password when you’re logging onto your account
- Any emails we send you will ONLY contain links to features such as online demos and information or promotions about Ladbrokes’ products and services. These links are for your convenience only and you can always ignore the links and go direct to our website as usual
What we don’t do:
- Ladbrokes will NEVER ask you to provide, or confirm sensitive information, like your PIN/Password
- When you log onto your account we’ll NEVER require you to enter anything other than:
- Account ID & PIN /Password OR
- Account ID, Date of Birth, Debit/Credit card registered if you have forgotten your PIN/Password
- We’ll NEVER send you an email, text or leave you a voice message that tells you to provide your PIN/Password, Debit/Credit card registered and/or Card Security Code
- We’ll NEVER send you an email with input fields that ask you for sensitive information
We invest heavily in security to keep our systems secure and as such we will not repay any money that is fraudulently debited from your Ladbrokes account due to circumstances beyond our control.
This includes situations where you:
- tell someone else your customer security information
- forget to complete the formal logoff when you end your on-line session, or leave your computer unattended
- key information incorrectly
- fail to let us know about any potential breach of security or problem
Security tips:
- Read your bank's Internet banking security guide, which can be found on the bank's website.
- Always check your account statement for any transactions that look suspicious. If you see any transactions that you did not undertake, immediately report this to your bank.
- Watch out for 'phishing' emails. This is where an email is sent from a third party, saying they are from your bank or Ladbrokes, asking you to click on a link to confirm/update your security information. Most 'phishing' e-mails do not address you by your proper name because they are sent out simultaneously to thousands of recipients. They sometimes contain typing errors and grammatical mistakes, even if they include the registered logos of either Ladbrokes or your bank. The phishing email may direct you to a page that looks exactly like the Ladbrokes' page and when you enter your account ID and PIN/Password or other security information, you may get forwarded to the real login page, or have to click another link to login to your account. What really happens is you actually send your account ID and PIN/Password or security details to someone who wants to get access to your account. If you have concerns about an email you have been sent, contact Customer Services immediately BEFORE you proceed.
- Never click on a link or attachment in an email which purportedly sends you to a bank's or payment provider's website. Only access your bank's or payment provider's internet banking logon page by typing the address into your browser.
- Be wary of any email from someone you do not know or trust. Delete without opening any email you think is suspicious.
- Install software that will filter spam email, or use an Internet Service Provider (ISP) that will filter spam prior to delivery to your Inbox. Spam filters are often included in anti-virus software.
- Install reputable anti-virus and firewall protection on your computer because this provides additional layers of protection that you need to reduce your risk of exposure from viruses that can rob your computer of valuable personal information.
- Remember that after you install virus protection you will need to regularly update the software, usually by installing patches (used to update or fix a bug in a computer program), so the protection remains current.
- Install security patches for your operating system and other software installed on your computer and keep these up-to-date.
Data and Systems security is paramount in the overall
design and operation of all Ladbrokes eGaming services.
We employ advanced security systems to protect your all
your personal and financial information prior to transmission,
across our distribution channels, to ensure it is not
accessible to anyone but Ladbrokes.
Secure Socket layer (SSL) technology, certified by the
leading security organisation, Verisign, is implemented
to encrypt all confidential data, which is managed by
infrastructure, installed behind secure firewall technologies.
To ensure your data is safe, Ladbrokes have implemented
a series of storage systems that replicate all data processed
by Ladbrokes' online services. Ladbrokes replicate this
data in real time, ensuring copies of all data are securely
stored at both our primary site, and at our off-site,
secondary site.
All customer balances are held in a segregated
trust account facility to ensure the security of customer
funds. We also offer a wide range of secure payment options.
We want our customers to feel confident that all our games
(including demonstration games) operate fairly and consistently.
An independent auditor reviews all blackjack and
roulette transactions every 6 months on behalf of Microgaming,
our . A similar review, also by an independent auditor, is carried
out on behalf of Ladbrokes on all other games (for example
Balls) where randomly generated numbers are used. In addition,
Ladbrokes works with a Professor of Statistics to ensure
that RNG output is subject to independent, extensive (and
regular) academic review.
Ladbrokes is fully compliant with all the regulations
in place to prevent money laundering.
- Ladbrokes supports Crimestoppers to help identify, prevent, solve and reduce crime. This invaluable community service enables anyone with details of criminal activity to pass them on anonymously, without fear of exposure or retribution.
All it takes to pass on information is one call to 0800 555 111. Rewards are also available and are paid without compromising a caller's anonymity. In 2005 Crimestoppers launched their partnership with the Jockey Club (now Horse Racing Authority) and the Racecourse Association to raise awareness of the Crimstoppers number throughout racing.
For more information go to
Privacy:
We take great care of our customers' personal information
and ensure that we comply fully with the Data Protection
Act 1998 at all times. Our Privacy Policy can be accessed
.
Responsible
Gambling:
We provide customers with a range of
options to assist them gamble responsibly:
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It is against the law for those under 18 to gamble and
Ladbrokes takes its responsibilities in this regard very
seriously. We carry out electronic age verification checks
on all customers who use payment mechanisms that we know
can be used by children. In addition, we carry out age
checks on a random selection of all other customers regardless
of the method of payment.
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In order to assist in the prevention of under age gambling, Ladbrokes have registered our internet gaming sites with ICRA. ICRA maintains an ICRAchecked database of self-labelled sites, which gives users clear advice to help them find what they want, to trust what they find and to avoid content that they regard as inappropriate for themselves or their children. For more information visit
- This facility - which everyone must complete on registration
- enables customers to limit the amount of money that
they are able to deposit online into their account
on either a daily or a weekly basis. These amounts
may be revised downwards at any time but any increase
will only be implemented after 24 hours following
the request. .
- On request, Ladbrokes will close any customer's account
or accounts for a minimum period of 6 months during
which time it will not be possible for the account(s)
to be re-opened for any reason. During the period
of opt-out, Ladbrokes
will do all it can to prevent new accounts being re-opened
An account that is simply 'closed' can be re-opened
by the customer at any time. To use our self exclusion
option, email us at with details of all the accounts you have opened with us.
- Customers can easily access a full history of transactions,
withdrawals and deposits. A customer's balance is
always available through the 'Your Account' page and
can also be seen from the Ladbrokes.com home page.
-
All our customer service staff receive awareness training
on problem gambling issues.
- .
Whilst the majority of people do gamble within their
means, for some gambling can become a problem. It
may help you to keep control to remember the following:
- Gambling should be entertaining and not seen as
a way of making money
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount you spend gambling
- If you want to have a break from gambling you
can use our self exclusion option by emailing us
at
with details of all the accounts you have opened
with us. Ladbrokes will then close your account(s)
for a minimum period of 6 months, during which time
it will not be possible for the account(s) to be
re-opened for any reason.
- If you need to talk to someone about problem gambling
then contact
-
is a registered charity that provides confidential
telephone support and counselling to anyone who is
affected by problem gambling. GamCare can be contacted
on
(local rate from UK) or by .
- . If you are concerned that gambling may have taken over
your (or someone else's life) then the following questions
may help you find out:
- Do you stay away from work, college or school
to gamble?
- Do you gamble to escape from a boring or unhappy
life?
- When gambling and you run out of money, do you
feel lost and in despair and need to gamble again
as soon as possible?
- Do you gamble until your last penny is gone, even
the fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money
or time you have spent gambling?
- Have others ever criticised your gambling?
- Have you lost interest in your family, friends
or hobbies?
- After losing, do you feel you must try and win
back your losses as soon as possible?
- Do arguments, frustrations or disappointments
make you want to gamble?
- Do you feel depressed or even suicidal because
of your gambling?
The more you answer 'yes' to these questions,
the more likely you are to have a serious gambling
problem. To speak to someone about this contact
the GamCare confidential helpline on 0845 6000 133
or visit their website (link) for further information.
- .
Ladbrokes is pleased to be able to support the Oxford University Gambling Study:
The Oxford Internet Institute, in collaboration with other departments at the University of Oxford, is conducting a survey to investigate online gambling. You may complete this survey in less than 20 minutes by clicking on .
There has been a prominent increase in the popularity and availability of Internet gambling, and it promises to continue growing over the coming decade. However, little is known about the effects of the Internet on how, when and where people gamble. The Oxford Gambling Survey aims to expand understanding of this subject by asking people to complete an online questionnaire about gambling. We are looking for all types of gamblers, and at every level, from people who gamble very often to those who hardly gamble at all. This survey is totally anonymous. We will not collect information that would identify you personally.
To find out more go to
 
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